Privacy and Protection of Your Data

Who are we?

Our website: https://mortgages.cosmofinance.es/

Postal address: Calle 29, No. 53, Paterna (46182) Valencia

What personal data do we collect through the website?

Through our website, we collect the data you send us when you fill out the questionnaires or forms available on the site, such as:

– First and last name.

– Your contact details such as email and phone number.

– Your interests in contacting us.

Once we receive this data via email, we will contact you to provide more information, and if there is mutual interest, additional data collection will be made for the provision of the service of your interest. These additional data will be subject to a contract that extends the terms of privacy and data protection.

Our website does not allow registration or comments, so there will be, unless due to a technical error, no additional personal data collected.

Cookies

In certain circumstances, the use of cookies may involve the processing of user data from devices when visiting our website. The cookies used by our site only use those necessary for proper web navigation.

The user can accept the website’s cookie policy or, alternatively, stop visiting it.

For more information, you can visit our cookie policy.

Data Sharing?

Your personal data, provided that you have contacted us through a form or questionnaire on our website, will be stored in our email systems. Unless there is a contract establishing different privacy and data protection policies than those of the website, we will never share your data with anyone under any circumstances.

How long will we keep your data?

Generally, your data will be deleted from our systems once your inquiry has been resolved. If not communicated otherwise, the data may be stored for up to 12 months. In case you contract our services, your data will be kept for the duration necessary to provide the service and as required by law for legal obligations.

What are your rights?

You have the right to access, data portability, rectification, deletion, restriction, and objection. You can also revoke the consent you have given at any time, without affecting the legality of the processing carried out previously based on said consent.

To exercise your rights or ask any questions regarding the processing of your personal data, you can send an email to info@cosmofinance.es or send a postal mail to:

Cosmofinance Gestión Hipotecaria SL
Calle 29, 53
Paterna (46182) – Valencia

When there are reasonable doubts about your identity (for example, when communication is made from an email address different from the one held by Cosmofinance), additional information will be requested to help verify your identity. If you exercise your rights through a representative, they must also provide valid documentation proving the representation.

Any additional information provided for your identification will be processed solely to verify your identity and manage your request for exercising your rights.